Senior Transport Ops Engineer, NOC Advanced Operations
In this role, you will :
Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
Be the subject matter expert on IP Transport domain.
Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
Lead troubleshooting bridges with internal & vendor teams as needed.
Engage and escalate issues with Transport Tier III / Engineering team when critical, time sensitive support and resolution is needed.
Work with technical teams to document troubleshooting steps and methods to improve processes.
Provide lead support with Market Teams to troubleshoot/resolve complex issues
Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.
Develop key metrics for performance monitoring and service assurance.
Closely working with the vendors for Incident resolution and RCA
Troubleshoot with transport fiber providers and coordinate the quickest path to network restoration.
Update ticket information on the corrective actions implemented.
Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.
Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments.
Analyze issues before Merchandise Authorization (RMA) and sign off on hardware replacements and upgrades per best practices.
Other duties as assigned.
This position will provide on-call support on a rotational basis.
To be successful in this role, you will have:
BS Engineering or technical degree or an equivalent combination of highly related experience and education.
8 to 10 years of experience working in the Transport domain supporting a major operator/vendor.
