Job Detail

Benefits

JOB DESCRIPTION:

Key Responsibilities:

1. Project Coordination:

   • Assist project managers in planning, scheduling, and executing project activities to meet objectives and timelines.
   • Coordinate project meetings, prepare agendas, document meeting minutes, and follow up on action items.
   • Track project progress, identify risks and issues, and escalate as necessary to ensure timely resolution.

2. Support Management:

   • Manage support tickets, inquiries, and requests from project team members, stakeholders, and end-users.
   • Prioritize support tasks based on urgency, impact, and project priorities, ensuring timely resolution and customer satisfaction.
   • Provide technical assistance, troubleshooting guidance, and training to support team members as needed.

3. Communication and Collaboration:

   • Serve as a central point of contact for project-related communications, inquiries, and updates.
   • Facilitate effective communication between project teams, stakeholders, and external partners to ensure alignment and transparency.
   • Collaborate with cross-functional teams to address project dependencies, resolve conflicts, and achieve project goals.

4. Documentation and Reporting:

   • Maintain project documentation, including project plans, status reports, issue logs, and support tickets.
   • Generate regular reports and updates on project status, support metrics, and key performance indicators (KPIs) for stakeholders and management.

5. Quality Assurance:

   • Ensure adherence to project management methodologies, best practices, and quality standards.
   • Conduct quality reviews of project deliverables, support processes, and documentation to identify areas for improvement and implement corrective actions.

6. Customer Relationship Management:

   • Build and maintain strong relationships with project stakeholders, ensuring their needs are understood and addressed effectively.
   • Solicit feedback from customers and stakeholders to identify opportunities for service improvement and enhance customer satisfaction.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field.
• X years of experience in project coordination, support management, or a similar role, preferably in a technology or IT environment.
• Strong understanding of project management methodologies, processes, and tools (e.g., Agile, Scrum, Kanban, JIRA).
• Excellent communication, interpersonal, and organizational skills, with the ability to interact effectively with diverse stakeholders.
• Proficiency in documenting project plans, meeting minutes, and support processes.
• Experience with customer relationship management (CRM) systems and support ticketing platforms.
• Ability to work independently, prioritize tasks, and handle multiple projects simultaneously.
• Certification in project management (e.g., PMP, CAPM) or IT service management (e.g., ITIL) is a plus.