Experience: 6 - 10 Years Location Bangalore work from Office
Job Description -
Provide quality customer service and resolution in response to complex inquiries, incidents, elevated service inquiries, or escalations.
Troubleshoot issues and leads the collaboration with internal teams and partners to come to rapid resolution, including managing issues tied to Workday modules, such as Core HCM, Recruiting, Performance Management, Talent Management, Compensation, Learning, Time Tracking, and Absence.
Monitor integrations to ensure successful completion, including validating system logs and escalating issues.
Support major Workday releases by testing new functionality, as well as performing regression testing.
Assist with mass data loads and data cleanup consistently including, but not limited to, pay and staffing corrections, supervisory organization cleanup, and org assignment corrections
