●Looking after the in house Retailers Complaints & getting resolved from the relevant department. (Retail Operations)
●Sending Reports & Analyzing.
●Event Organizing. (Marketing)
●Events for retail Partners. (Retail Operations)
●Looking after fit out work of brands. (Operation)
●Coordinating with MEP, Security, Housekeeping & Parking Team.
●Making Snag reports.
●Coordinating with the Project team for Mall renovation work.
●Weekly meetings with the out source team members.
●Customer service – CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
●Retail relations – CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
●Government compliance – Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
●Credit control assistance – CCE is responsible for financial aspects of the Mall which including rent , CAM , Utilities collection, parking collection
●Retail and service provider Communication – Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping , MEP & Parking staff middle management, and more
●Records , Reports and inventory –CCE needs to maintain track inventory, record , record day to day operations SOPS , and other administrative tasks.
●Handling Parking Department.
●Looking after the Parking checklist, Attendance & grooming standard of all staff.
●Coordinating with the retailers & their issues with the concern team & trying to fix their problem ASAP.
●Handling Stilt Parking, LG Parking & Periphery Area.
●Coordinating with the Project team for Mall renovation work.
Benefits
Job Overview A CCE is responsible for overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.
