Windows Expert preferably on Windows Server, VMware, Citrix Xen, Nutanix platform.
Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.
Advance windows OS installation, configuration and troubleshooting
Good knowledge of OS performance fine-tuning
Knowledge of SCCM, Patch Management.
Sound knowledge on services like DNS, DHCP and active directory
Awareness of storage and multipathing
Advance Microsoft cluster configuration and troubleshooting
Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.
Knowledge of VDI environment.
Knowledge of Citrix Xen Center.
worked on native backup tools and commercial backup software
Advance IIS administration/trouble shooting and fine-tuning of service
Worked on hardware from different vendors
Hardware raid configuration and troubleshooting
Cross platform awareness
Good Knowledge of MSSQL and troubleshooting between OS and database
NOC & Datacenter experience.
Working Knowledge of ITSM tools like Service Now (Preferred).
Roles & Responsibilities:
Carry out the complex level of troubleshooting on Windows Server OS.
Participate in Change Management meetings, Review Technical designs.
Sync up with Management, Prepare performance reports.
Train/Monitor L1/L2 teams, Handle Major Incidents.
Technically update the tickets in ticketing system for all the issues handled / worked upon
Work on Change requests and take them towards closure as per defined timelines
Participate in architecture designing, Executions.
Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
performance analysis of data using monitoring Tool
Identify performance improvement areas and plan for execution.
Carry out OS, application and firmware upgrades as and when required
Implementation of solutions as per Scope defined
Identify performance bottle neck and mitigate them
Work towards automation of day to day tasks.
Follow the approval process for patch management, OS and firmware upgrade
Troubleshoot VDI issues.
Work on problem tickets ,Identify root cause, Review RCA documents.
Manage and troubleshoot Virtualization Platforms.
Update of tickets in the ticketing tool.
Should have knowledge and understanding of user problems and works towards their resolution in timely and efficient manner for improving customer experience.
Should work towards enhancement of his skill set on a continual basis.
Coordinate with Onsite team for updates/KT/Documentations/Tasks.
